✦ SOCIAL CAMPAIGNS

Engage With Your Customers on Social Pages

Staying connected with prospects and customers socially matters more than ever. Plumb5 helps you listen, understand, address product queries and advocate for customers on the social sites where they're actually active — with campaigns, pages and messaging built for real customer experience.

5 WaysTo connect, monitor, broadcast & message

Real-TimeKeyword monitoring & sentiment alerts

Pre-IntegratedSocial APIs & Google Alerts

🔒 app.plumb5.com/social

Plumb5 social campaigns dashboard showing connected social accounts and scheduled posts

PERSONALIZED SOCIAL CAMPAIGNS

Personalized Social Campaigns

It's extremely important to know which social sites your customers are actually active on, and to build campaigns, pages and apps around that — so you can listen, understand, address product queries and advocate for customers more effectively, wherever the conversation is happening.

1Extract public social information from your contact base using pre-integrated APIs

2Segment contacts by active social source for more targeted engagement

3Monitor keywords in real time to catch complaints and negative sentiment early

4Broadcast scheduled or instant posts and track their effectiveness through connected social APIs

Plumb5 social keyword monitoring showing sentiment tracking across connected accounts

A QUICK LOOK AT THE CAPABILITIES

Everything You Need to Run Social Campaigns

Contact Base Integration

Connect your contact base and extract public social information of your contacts using pre-integrated APIs, then segment contacts by active social source for engagement.

Monitor Keywords

Actively monitor customer complaints and feedback and address negative sentiment immediately by activating search keywords — or track keywords for competitive intelligence and lead generation.

Broadcasting

Configure your social handle for active social sites and broadcast scheduled or instant posts, then connect the respective social APIs to understand how effective each post is.

Messaging

For social sites that allow messaging, like Twitter, send personalized messages to engage your customers directly.

Notifications

A pre-connected Google Alerts API can be configured to send regular alerts for keywords that surface anywhere on the free web.